Due to GLS we still not receive our parcel. We receive from GLS a phone call at 15.59 p. m. and they ask us, if the adress are correct and we answer twice that the adress is correct. We call the station but they can not delivered today, it will be delivered maybe on monday. And they tell us, that the footstuff couldn`t be send generally. I will send you our tracking system information.
If the orange are rotted, i will cancel my order. I recommend you to send via DHL and not via GSL. They are not confident.
Best regards
Timotheus Kim
25/04/2014 15:26 DE 740 Empfingen, Germany 35.32 Retained at GLS location due to a wrong address
25/04/2014 14:10 DE 740 Empfingen, Germany 4.32 Not delivered due to a wrong address
25/04/2014 11:56 DE 740 Empfingen, Germany 4.32 Not delivered due to a wrong address
25/04/2014 06:37 DE 740 Empfingen, Germany 11.0 Out for delivery on GLS vehicle
25/04/2014 06:36 DE 740 Empfingen, Germany 2.0 Inbound to GLS location
24/04/2014 19:00 DE 001 Neuenstein, Germany 1.0 Outbound from GLS location 24/04/2014 19:00 DE 001 Neuenstein, Germany 2.0 Inbound to GLS location
24/04/2014 18:49 DE 001 Neuenstein, Germany 2.106 Inbound to GLS location manually sorted
24/04/2014 18:49 DE 001 Neuenstein, Germany 2.0 Inbound to GLS location
24/04/2014 18:49 DE 001 Neuenstein, Germany 2.0 Inbound to GLS location
24/04/2014 18:49 DE 001 Neuenstein, Germany 2.0 Inbound to GLS location
23/04/2014 06:09 ES0008 Santa Perpètua de Mogoda, Spain 1.0 Outbound from GLS location
23/04/2014 06:09 ES0008 Santa Perpètua de Mogoda, Spain 1.0 Outbound from GLS location
23/04/2014 06:08 ES0008 Santa Perpètua de Mogoda, Spain 1.0 Outbound from GLS location
22/04/2014 20:35 ES3800 Paterna (Valencia), Spain 0.0 Inbound to GLS location
22/04/2014 11:10 ES3800 Paterna (Valencia), Spain 0.100 Information transmitted, no shipment available now Pick-Up Date: 22/04/2014 Parcel Number: 38628875977 Origin National Reference in Unicode: 100000188 Customer's own reference number: 44279 Weight: 21.44 kg Product:
EuroBusinessSmallParcel
Bestell-/Kundennummer: 38628875977
Meine Forderung an GLS:
Erstattung
Antwort auf die Beschwerde vom 28.04.2014
Dear ReclaBoxler-2344704,
Your satisfaction is near to our heart, why we're sorry that you take cause for an infuriation.
We would like to clarify your procedure with you directly. Please send us your address data, if possible includes a phone number for it to: "dcs.carecenter@gls-germany.com". Helpful for a fast clarifying is the specification of the concerned parcel number and/ or the Track-ID.
We assure that we will keep your data in confidence and we will give you a contemporary feedback from the complaint department.
best regards from your GLS-Service-Team
kommentare und trackbacks 1
Ich habe die ReclaBox-Rückfrage nach dem Status der Beschwerde wie folgt beantwortet:
Beschwerde ist gelöst