I went to Yves Rocher Einkaufcentrum on 09.11.2013 before 14.pm but before the changing of the seller. I asked the woman seller, she is blond with light eyes and rude, information about the monthly card which I already used in another shop, I just wanted to know if I got the right monthly gift, but she told me to go back to the other shop where i bought my products, I tried again asking in another more simple and detailed way but she replied me the same answer. It was just a simple question. so I continued my shopping in other shops after a while I passed by yves rocher to shop upstairs when I saw they changed the seller so I got in and asked the new lady with dark hair, she answered me with smile and politeness, she was adorable. She replied my answer without any problem.