Hi, I'm french and I don't speak german. I hope someone could answer me in english.
I'm waiting for a parcel from: Artemis-Onlineshops Wiblinger Steig 30 89231 Neu-Ulm
The tracking detail says that the deliverer can't find my address on december 7th. Since this date, nobody comes again to deliver me the parcel, and I don't know where it is now. Could you tell me please where is my parcel or which shipping company have received it after DPD France: chronopost or exapaq? Do you have the track number of DPD France or the following company which I could use to track my parcel in France please?
Best regards, Sandie Sanchez
Bestell-/Kundennummer: 84335115830351
Meine Forderung an Hermes Logistik-Gruppe Deutschland:
French track number. Contact me on my mobile to program a new delivery.
Antwort auf die Beschwerde vom 11.12.2012
Hello Ms Sanchez,
of course we want to give you a helping hand.
For this reason please send an E-Mail to
socialmedia@hermes-europe.de
with subject "Reclabox ID-56775".
Please send us your compelte address data including entrance code for your appartement.
Thank you very much
Your Hermes Customer Service
kommentare und trackbacks 2
Thank you for your answer.
I have sent an e-mail to socialmedia@hermes-europe.de
Ich habe die ReclaBox-Rückfrage nach dem Status der Beschwerde wie folgt beantwortet:
Beschwerde ist gelöst