Dear Mr Lodge, we are very sorry that we were unable to supply the tea which yiu had orered. We came across your comment today and would like to state that the buying pric was fully refunded last year. Kind regards E. Hitchmanmehr

.... According to the information available to me the sender has generated an order; yet, up today Hermes has not received the item. As soon as the item is forwarded to Hermes it will be delivered as soon as possible. Please contact the hotel manager in Austria amehr